Returns & Exchanges

At BASED, we want you to feel confident in your glow, which is why we offer a 30-day return policy on all beauty essentials. If a product doesn't meet your standards, we are committed to making it right through a seamless refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack with Care

  Securely place the products in their original packaging to ensure they remain protected during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.