Frequently Asked Questions

Everything you need to know about BASED beauty, shipping, and our formulas.

Are BASED products cruelty-free and vegan?

Yes, all BASED products are 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our formulations.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for opened products?

We want you to love your glow. If you are not satisfied, we offer a 30-day return policy. Even if the product has been lightly used, you can return it for a full refund or store credit.

Are your ingredients safe for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application if you have known sensitivities.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.